SHIPPING
Sélbe offers complimentary standard shipping in the UK and Europe with all customs duties and taxes included. All the alternative delivery options available for your order and to your destination will be displayed at checkout. All orders are sent within 3 working days after receipt of payment. The customer receives a tracking code by e-mail once the order has been dispatched. Delivery times may change due to national holidays, strikes, natural disasters and unforeseen courier delays. we do our utmost best to deliver your order within the estimated time frame.
DELIVERY
Orders are delivered Monday to Friday between 9am and 6pm. In certain circumstances our delivery partner may provide you with the following optional services when delivering your order, such as: (a) signature release: opting out of the requirement to provide a signature on delivery; and/or (b) leave with neighbour, reception or security: re-directing the delivery to a neighbour, reception or security; and/or (c) reschedule a new delivery date: selecting a delivery date that best suits you; and/or (d) re-directing to a collection point: collecting your package from a collection point nearby. By selecting any of these services provided by our delivery partner, including through any default preferences you may have selected with our delivery partner separately, you acknowledge and agree that Sélbe shall bear no responsibility or liability for any loss or damage that may result from delivering your order in accordance with your request.
All relevant delivery options available for your order and to your destination will be displayed at checkout.
RETURNS
We hope you will be delighted with your goods, but if you wish to make a return for either a refund or an exchange, please make sure the product is unworn, in its original condition, have the tags attached and placed back in its protective packaging and then returned within 14 days. Please note that the cost of the return shipping will be deducted from the refund. This applies to both returns and exchanges.
Please note that we do not accept returns or issue refunds on any custom, personalised or pre-order products. We also reserve the right to refuse a refund if the product shows signs of wear or has been altered from its original condition in any way. In this instance, you may choose to have the item(s) sent back to you at your own expense.
Please contact hello@selbestudios.com to get your return shipping label. Please specify which items from your order you would like to return.
REFUNDS
The time needed to process your refund may vary based on the payment method used.
